TO CATER BETTER TO OUR PROFESSIONAL CLIENTS, WE PREFER TO AVOID UNPROFESSIONAL CLIENTS COMPLETELY
If a client is commercially motivated at the cost of the project's design maturity.
If the client is not willing to follow standards such as soil testing, electronic site surveys, abiding mandates and byelaws etc.
If another architect was involved and was not paid / acknowledged for his / her efforts.
If the client has mismanaged the project's time and wants the burden to be transfered to the architect at the cost of design process and creativity. Creativity cannot be rushed and will end up costing a lot in the long run.
If the client wants an exact copy of another design done by us or any other architect.
If the client negotiates beyond reasoning and is unable to understand the importance and quantity of intangible work involved.
We need our creative freedom to work on any project. If we're dictated about what to do, we'll wonder why we're hired in the first place.
If the client gives priority to some pre-conceived notions over bringing out the potentials of the project.
If we're denied of our design credits or our photographic rights at the end of the project.
If the client will conveniently pass payment delays on his/her side to be handled by an accountant but insists on progress in our work, without understanding we're dependent on it.
If the client is obsessed over social stigmas like Vastu / Fengshui to the extent it interferes in getting the basics of a good design. However we make sure we work along these without any compromise on the design, if the client is willing to rationalise on the subject.
If there're too many stake holders involved in taking basic design decisions. We can work only for one master who'll be the voice of all stake holders.
WHEN DO WE SAY 'NO'
When the project doesn't need any design consultation other than standard practices which a good contractor can handle. We'll recommend those contractors on good will basis.
When the requirements are lesser than the benefits we can transfer to the project as architects and designers. We can suggest specific consultants who can handle it for you at much lesser costs.
When we understand our costs / fee is not going to be proportionate to the value additions we're going to make to a project.
When the client has misunderstood our scope of work with allied consultants in the construction industry such as structural engineers, MEP consultants or acoustical consultants. We generally recommend the resources we've work with.
STATEMENTS WE HATE TO HEAR
We know people who'll do it for one tenth too. But we don't know people who can do what we do. The choice is yours.
We're not desperate for more projects. We like to work on a limited number of projects with a healthy design fee, to deliver the best out of us, every time.
There's nothing called a rough sketch. If there's one, we don’t consider that.
We don't work without a retainer fee. Our time is important for the clients who trust us and help us deliver our best.